Announcement

The safety of all of our customers, colleagues and their families is our top priority and we have taken the decision to pause all recruitment activity until further notice.

Please sign up to our talent hub and once we’re back up and running, you’ll be the first to know.

We have also provided an update on the impact of the COVID-19 pandemic on our business, along with the measures we are taking to actively manage the risks to customers, colleagues and operations. Read more here.

Contact Centre

Be the voice of our company and make our customers’ jobs easy

We’re a fast-paced and forward-thinking contact centre, offering 24/7 support to our customers, and handling more than 50,000 enquiries every week by phone, e-mail and social media.

We also do our best to support those at the heart of our business – the hundreds of Trade Counters we have across the UK. We help our store-based colleagues give Screwfix customers the easiest, most enjoyable shopping experience in retail. 

We provide award-winning customer service by solving every challenge that comes our way – such as taking orders of all sizes, answering complex product queries, and providing thorough after sales care and support.

Our Customer Service Representatives are the life and soul in any situation, so we need upbeat conversationalists who get a kick out of helping people.You bring your personality and we’ll provide the training for a rewarding, long-term career.

 

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Did you know?

We’ve 2 million customer contacts per year – the equivalent to nearly 20 years of conversations.

94% of our customers would recommend a friend to Screwfix.

We won ‘Large Contact Centre of the Year’ at the South West Contact Centre Forum, 2017