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Trade Counter Training

If you are successful in securing a position in a Screwfix Trade Counter, you can look forward to receiving a thorough and comprehensive training package, designed to equip you with all the skills and knowledge you will need to make a success of your role.

You will also be able to take advantage of the many ongoing training schemes as you progress your career with us, so you can always be sure that your skills will be regularly developed and kept up to date.

Service Assistant and Customer Service Supervisor

If you join us in one of these job roles, you will spend your first week in store being thoroughly trained in all aspects of the role. Each of our Trade Counters has an in-store trainer who will deliver this training and act as a mentor for you during your early days with the company, so you will always have someone there for you if you have a question or are unsure of any aspect of the job. The management team in the Trade Counter will also be there to support you and help you settle in just as quickly.

You will be given a company induction, which covers who Screwfix are and what we are all about as a company. You will be trained on how to use our systems including the tills, the warehouse order picking equipment and the barcode scanners. You’ll be given training on sales and customer service within Screwfix, on the layout of the warehouse and how we organise stock, on how to pick an order, on how to deal with returns and refunds, and on health and safety. You will be given a quick guide manual to help you work through the various different aspects of your training.

Throughout this process we will set clear expectations so you will know what is expected of you. We aim to ensure that everyone is fully trained within a week (slightly longer if you are part-time) and that by the time your four-week review comes along, you are fully conversant with all parts of the job and can demonstrate your new found knowledge competently and confidently.

Assistant Manager and Branch Manager

If you join us in one of these roles, your training will look slightly different. For the first three weeks that you are with us, you will work in a different Trade Counter to the one you end up in. There are a couple of reasons we do this – firstly because we have certain stores that are recognised within the company as centres of excellence for training, and we want to give you the best possible start by placing you in one of these stores fro your first few weeks. Secondly, it will enable you to learn the ropes and get a thorough understanding of the role away from the pressures that would inevitably come if you were thrust straight into a management role within your “home” store.

You will be trained primarily by the Branch Manager of your training store, and there will also be significant input from the Area Manager and the Regional Trainer, a dedicated training professional who covers a number of different areas and delivers specialist parts of the training programme. Working through the Screwfix manager’s training manual, you will initially be given a detailed overview of the company, and our systems such as the tills, the warehouse order picking equipment and the barcode scanners. You will be given basic training on sales and customer service within Screwfix, on the warehouse layout and how we organise stock, on how to pick an order, on how to deal with returns and refunds, and on health and safety.

You will then move on to cover the many important aspects of management training. This part of the course includes modules on all our operational processes, procedures and policies, covering everything from opening and closing the store, cashing up and banking, audit procedures, to warehouse management, stock management, stock ranging and de-ranging, weekly stock checking and so on. You will also cover aspects of people management and running a team. By the end of this process you will be fully conversant with all aspects of being a Manager at Screwfix, and will be able to go into your “home” store with the confidence to hit the ground running in the job from day one.

Ongoing Training

Screwfix is committed to the ongoing professional development of all our staff. We offer regular training programmes to staff at all levels on many different aspects of working in a Trade Counter, so you can always be sure that you will be able to continue to develop your skills and knowledge throughout your career. Our team of Regional Trainers deliver many of these schemes so be sure to talk to them about further training opportunities when you see them in store.

We also offer different Fast Track training schemes, designed to enable our best performing and highest potential people to move through the ranks quickly and gain the skills necessary to move up to the next level. We run one scheme enabling Service Assistants and Customer Service Supervisors to progress to Assistant Manager roles, and a separate scheme designed to help Assistant Managers become Branch Managers. Both of these schemes are normally run on an annual basis, with the highest potential individuals being nominated by their Area Managers.